American Electric Power
A true measure of customer service and focus is not when everything goes well but when issues occur. My dealings with Process Solutions is they deliver on what is promised at a competitive cost. But, more importantly, when in a rare case there is some issue, Process Solutions is there to own the problem and correct it to the customer's satisfaction. Process Solutions gets the concept of providing an engineering solution to a problem and not just what the customer thinks he/she needs. The true meaning of a strategic partner.
- Douglas E. Hubbard - American Electric Power